❓ Frequently Asked Questions – Creamuze

Welcome to our FAQ (Frequently Asked Questions) area πŸ’¬βœ¨
Here you will find answers to the most frequently asked questions about our personalized products, orders and delivery.
If you can't find what you're looking for, write to us at email.creamuze@gmail.com β€” we will be happy to answer you πŸ’–

🎨 1. Are all products customizable?

Not all of them! Some products are β€œready to go” (dropshipping), while others are 100% customizable with a first name, a sweet word or a funny message.
Each product sheet indicates whether customization is available.

🧡 2. How does customization work?

It's as easy as 1-2-3!
1️⃣ You choose your item
2️⃣ You add the first name or text to personalize
3️⃣ You place your order and we'll take care of the rest!
πŸ‘‰ For more details, visit our [How it works] page.

πŸ§β™€οΈ 3. How to choose the right size?

Don't panic! We have a clear and retro size guide right here: [Size Guide]
If you are hesitant, we recommend taking one size larger for more comfort.

πŸ“¦ 4. What are the processing and delivery times?

  • Treatment from order: 2 to 5 working days

  • Delivery to Canada : 3 to 9 days

  • UNITED STATES : 5 to 12 days

  • International : 7 to 20 days (depending on customs)

πŸ“Œ More info here: [Shipping Policy]

πŸ” 5. Can I return or exchange an item?

  • Personalized products : non-returnable unless there is a defect or error on our part.

  • Non-personalized products : return possible within 14 days.

πŸ‘‰ All the details here: [Return and Exchange Policy]

πŸ’³ 6. What payment methods do you accept?

We accept:

  • Credit cards (Visa, MasterCard, Amex)

  • PayPal

  • Shopify Payments

  • Apple Pay / Google Pay

And everything is 100% secure πŸ”’

πŸ“¬ 7. How do I track my order?

You will receive an email with a tracking number as soon as your order is shipped.
You can also click here: [Track my order]

πŸ’Œ 8. Can I have it delivered to someone else?

Yes! Just come in the person's delivery address at the checkout.
It's perfect for giving as a gift 🎁

🧽 9. How do I wash my personalized clothing?

Wash in cold water, inside out
Air dry or dry at low temperature
No bleach ❌
It helps keep your design looking good for a long time 🌟

πŸ’¬ 10. What if I have another question?

Write to us at email.creamuze@gmail.com or use the form on the [Contact] page
We love chatting with our community πŸ’–